Where is my package?

Please first check whether you have already received a shipping confirmation with a tracking link:

Tracking received and still within the delivery time

If you have a tracking and your delivery is still within the specified delivery time, please wait to see whether your package will arrive on time.

Tracking received, within the delivery time, but the tracking does not update

If the tracking is not updating, there may be a technical error with the shipping partner. In this case, please also wait to see whether the package will arrive within the specified delivery time.

Tracking received, but the order is not within the delivery time

In this case, please contact our customer service, and they will see what we can do for you.

Tracking received, and it says that the order has been delivered, but you have not received it

Please first check your tracking to see whether the package has been left for you in at a pick-up location. If this is not the case, please contact our customer service, and they will see what we can do for you.

Received tracking, and it says that the order is on its way back to the sender

In this case, please contact our customer service, and they will see what we can do for you.

Not received tracking within 1 to 3 working days of ordering (unless a longer period was specified)

First check our shipping page here to see if there are currently any known delivery delays for the product you ordered. If so, we apologize and ask for your patience. If not, please contact our customer service, and they will see what we can do for you.

Your Bandwerk team